Auto-Tune Reviews

The products are decent when they function properly. I've had my EFX+ for two and a half years, but around six months back, an update caused a major problem on MacOS. Their support crew couldn't fix the issue and eventually just ghosted me. Now, I can't use it on MacOS, and I feel like a fool for spending my cash on this company.

I tried out a demo, but it just wouldn’t function. I thought I had cancelled it, but out of nowhere, I got hit with a £26 charge for a month of Auto-Tune Unlimited. Even though I have screenshots proving I turned off my account, Antares claims they have 'no record of it' and won’t give me my money back. Total scam.

My experience with them was awful – they really complicate the process of canceling the subscription. I wasn't even looking for a subscription, just wanted to grab one of their products! But the website is so tricky. I've never encountered such poor customer service.

This company is just the worst. Seriously, don’t give them your support. When their Antares Central app fails to recognize your license, it wipes out all settings on their plugins. And let me tell you, Antares Central can randomly decide your license is expired, even when it shows as activated and you’ve already been charged. What does that mean for you? Any session you’ve been working on will reset, leaving you with a completely different mix because all your Antares plugin settings revert to default. It’s a nightmare, trust me. You’ll have to redo a ton of work, and you might never get back to that mix your clients loved. Forget about going back to previous finalized mixes for any edits or changes without spending hours trying to recreate what you had. The odds of getting every plugin parameter back to how it was are slim to none.

And if you’re working with a client who’s paying for your time, and you’ve put in 6 hours or more on a mix, this could hit you right at the finish line. All that time and effort? Poof! Gone. I’ve been there, and it’s tough to explain to a client who was all hyped about the mix and had grown attached to it.

To top it off, if you reach out to their customer service about this mess, don’t expect any sympathy or acknowledgment. No compensation, no personal touch—just a faceless “Antares Support” responding. The only advice they give is to run their license cleaner, which only makes things worse by deleting your licenses and resetting everything again. It’s just ridiculous.

They’re unethical and greedy, and I strongly advise against getting involved with this company or their products.

Stay away from this place. You won't see a refund, no way. This business needs a serious look into.

This is such a total rip-off. They won't give you your money back when you can't get out of the license, even if you haven't touched their system for weeks.

The licensing system is a total disaster. There’s no customer support to speak of. This company operates like a monopoly, riding high on its brand name. Forget these folks.

From what I've seen in their customer feedback, even the best reviews mention that their service isn't great.

After I tried one of their products, I was hit with a full month's subscription charge right away. When I noticed this, I reached out to them to cancel the payment, but they flat out refused to stop the subscription. I ended up having to go through my card company just to get it sorted out.

Dealing with this company was a real hassle, and I’d advise others to steer clear of giving them any card or bank info. Their site claims that 'No payment will be taken at this time' when you sign up for a trial, but that’s just a sneaky way to get your payment details, allowing them to charge you whenever they want.

Consider yourself warned.

Even if you hit pause on your subscription, they still take your cash. And watch out, 'cause they don’t hesitate to charge you twice if you’re not careful. I went through that too. My account's gone now, but they still managed to bill me for a month I thought I had paused, which is now deleted. I basically paid for nothing. Seriously, steer clear of this.

As others have mentioned, this company employs some sneaky strategies to lure you into a subscription that offers free plugins for a trial period. But if you happen to click the wrong button (which is pretty easy on their confusing site), they won't let you cancel your order. After begging for a refund, they still flatly refused, citing their 'policy' on the website that claims no refunds are allowed. Just because it's written there doesn't mean it's right. Don't let their lack of concern stop you. As consumers, we have laws that back us up, especially if you're in the EU, where you're entitled to a 14-day money-back guarantee on any online purchase. I lodged a claim with my credit card company, and they looked into it within 5 minutes and ruled in my favor. If this company has also taken your money with their misleading practices, just reach out to your bank or credit card provider. They'll help you get it sorted.

These folks really take the biscuit. They charge you monthly without fail, but every month you gotta reach out to customer support just to get your license back up and running. If Trustpilot had a way to give negative stars, these guys would be right at the top of my crap list, no doubt about it.

They exploited my card and charged me for everything. I can't get a refund.

I signed up for the auto tune unlimited trial with Antares, and they took my credit card info. Next thing I know, they hit my account with a charge, and I never got an order confirmation, receipt, or even the software itself.

Absolutely the worst customer service I've ever encountered. They just close your tickets out of the blue, and licenses vanish every month, yet we keep paying for this because it’s the go-to sound everyone craves these days. It’s just frustrating how poorly their licensing system is handled. The products do sound great, though.

I totally see where folks are coming from. These guys are just unbelievable scoundrels.